UK Technology Ltd - Cancellation and Returns policy at a glance.
Please read our full Terms and Conditions for further information
ORDER CANCELLATION POLICY
You have the legal right to change your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product.
To let us know that you want to change your mind, contact our Customer Services Team in one of the ways specified under “Returns Policy” or complete the model cancellation form below and email it to us on sales@uk-technology.com or post it to us at The Tannery, 91 Kirkstall Road, Leeds, LS3 1HS. You will have to return the product to us at your own cost (unless we offered free returns when you bought the products) within 14 days of your telling us that you have changed your mind.
You can send the product back to us using an established delivery service to The Tannery, 91 Kirkstall Road, Leeds, LS3 1HS. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, please contact our Customer Services Team in one of the ways specified under “Returns Policy”.
We only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time (if available).
If you tell us you've changed your mind about a product that hasn't been delivered, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Services Team can advise you on whether we’re likely to reduce your refund.
RETURNS POLICY
We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. If you think there is something wrong with your product you can let us know in one of two ways. In the first instance contact us either via our contact form detailed on our website www.uk-technology.com or email us at sales@uk-technology.com
When contacting us please explain the problem and indicate if you would prefer us to replace the item or process a refund. Additionally, where possible please take a picture highlighting the problem and include this when contacting us.
Once we confirm that there is something wrong with your product, we will email you a pre-paid return sticker and you must return the defective or misdescribed products to us.
We will send you automatic updates and notifications throughout the return process.
WARRANTY PERIOD
If there is an obvious fault with any item you purchase from us at any time within the first 12 months from purchase and it has not been caused by wear and tear or misuse, then we will repair or replace the item. This does not affect your statutory rights.
Please follow the procedure detailed within the returns policy to return an item to us.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To UK Technology Limited
The Tannery,
91 Kirkstall Road,
Leeds,
LS3 1HS
© Crown copyright 2013.